FAQ

1. Ordering:

• Q: How do I place an order?

  • A: Browse, add to cart, and follow the checkout process.

• Q: Can I change or cancel my order?

  • A: Unfortunately, orders can't be modified once placed.

2. Payment:

• Q: What payment methods do you accept?

  • A: We accept cod.

• Q: Is my payment information secure?

  • A: Yes, all payment info is securely processed.

3. Shipping:

• Q: How do I track my order?

  • A: Track via the provided email.

• Q: What's the delivery time?

  • A: Varies by location and chosen shipping method.

4. Returns:

• Q: How do I return an item?

  • A: Follow our Returns Policy.

• Q: Can I exchange items?

  • A: Yes, check our Returns Policy for details.

5. Products:

• Q: Are product images accurate?

  • A: We aim for accuracy, but colors may vary.

• Q: Do you restock sold-out items?

  • A: Yes, sign up for notifications.

6. Support:

• Q: How do I contact customer support?

  • A: Use the "Contact Us" page or email [HKUNIVERSE08@gmail.com].

Feel free to adapt these to suit your specific needs and style.